Customs and import taxesД«uyers are responsible for any customs and import taxes that may apply.

International shipping times vary widely by location and local customs. Please note we cannot raise a missing parcel investigation until 18 working days after the dispatch date. UK order normally arrive within 2-5 working days of dispatch, however on rare occasions can take longer. ShippingДЄll orders are currently dispatched through Royal Mail and are sent with tracking, both domestic and internationally. Back ordered products are aimed to be made and despatched within 2 weeks of your order being placed but may vary at busier times. If a product is marked as вЂBack OrderвЂ™ this means it is not ready to ship and will be made to order for you. In stock items will be dispatched within a maximum of 1 week of ordering (due to the pandemic dispatches to the post are being limited to once weekly) although this may and often will be sooner we cannot guarantee it. The time I need to prepare an order for dispatch varies. Whilst most of our yarns are superwash we still recommend a cool handwash only to best care for the yarn and prolong its best looking life. If you have any concerns about a mixed colour project, washing your test swatch first can help ease your mind. However, on occasion you may see minor bleeding from hand dyed yarn in your first soak. We pride ourselves on high quality control standards and have stringent methods in place to ensure dyes are set.

Whilst accuracy of colours is strived for, it cannot be guaranteed to look identical due to the variations between monitors and screens, as well as the individual nature of each hand dyed product. The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade. By placing an order with us, you are agreeing to these terms and conditions. Jewell trading as Needle and Fred (вЂњCompanyвЂќ, вЂњweвЂќ or вЂњusвЂќ). Needle and FredВ provides goods and services (вЂњServiceвЂќ or вЂњCompany ServiceвЂќ) via the Company website(s) offered at the URL needleandfred.shop (collectively, the вЂњSite,вЂќ or вЂњSitesвЂќ).

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